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LIVE SUPPORTAt MD Logic, we’re committed to improving clinical efficiency and patient engagement through innovation. For the past few years, our clients have been sending SMS text messages to communicate with their patients directly from the MD Logic EHR. Our intuitive EHR software includes built-in, on-demand SMS text messaging, enabling providers and staff to communicate with patients faster and more effectively than ever before.
With this feature, MD Logic clients can create and send text messages to patients directly from within the EHR—no need to switch platforms or pick up the phone. Whether it's a quick appointment reminder, a request for additional information, or a follow-up message after a visit, staff can quickly draft and send messages that reach the patient instantly. Our user-friendly message interface allows practices to create and text messages in real time. Within seconds, a doctor or staff member can compose a message, send it and receive a response. Replies from patients are automatically routed back to the EHR, keeping the conversation organized and centralized.
Why Text Messaging is a Game Changer?
Compared to traditional phone calls, SMS messaging delivers numerous advantages that include the following:
- Time Savings: Sending a text takes seconds, whereas phone calls can involve long hold times or voicemail back-and-forth. This alone can save hours of staff time each week.
- Higher Response Rates: Text messages are opened and read within minutes, leading to faster patient responses and improved follow-through.
- Better Patient Experience: Many patients prefer the convenience and privacy of texting over phone calls, especially for simple questions or confirmations.
- Documentation and Tracking: Every text sent and received is logged in the EHR, ensuring clear communication records and reducing the risk of miscommunication.
- No Interruptions: Texting allows staff to multitask and manage multiple patient communications simultaneously, without interrupting clinical workflow.
- Empowering Providers and Staff: For providers, this means less time spent on administrative tasks and more time focused on patient care. For front-desk and clinical support staff, it means streamlined communication that enhances productivity and reduces stress.
MD Logic’s integrated SMS on-demand messaging is another step toward creating a smarter, more connected healthcare experience—for both the practice and the patient.
About MD Logic: MD Logic is a leading provider of electronic health record (EHR) solutions, (PM) practice management solutions and (RCM) revenue cycle management services serving medical and surgical practices nationwide and internationally. For over two decades, MD Logic has been dedicated to developing innovative technologies that enhance practice efficiency, improve patient care, and ensure data security.
